The customer perceives the value of ICT services according to the business value add and personal service perception
CIO organizations do constantly face a dilemma: On one side they need to invest and to develop their services from the requirements of the business processes so as to achieve customer satisfaction and loyalty. On the other side, they have to avoid simultaneously further infrastructural or service complexities.
The solution is the development of user benefit-oriented, value-priced ‘just-enough’ solutions. Dewey & Partner support clients in development of such solutions as well as in decision-making. Additionally, in a service business, delivering on promise is decisive for a positive, personal service perception of customers. Thus operational excellence without any compromise must be the CIO’s focus to ensure consistent delivery on Service Level Agreements. This requires to design and manage cost transparent ICT processes with leading practices.