This Multinational Business Segment is active in materials business and industrial manufacturing within Europe. On the superior concern level during the past 20 years, the IT management was predominantly organised centrally. With recent concern decision, the focus has shifted towards more agile, business oriented Services. In consequence, IT management tasks and competencies are about to be decentralised.
The CIO of one business field has together with consultancy support by dewey & partner made use of this concern decision to redirect the IT department for improved business services w/o any additional costs:
- More customer proximity and responsiveness by new mpe IT Demand Management structure along mpe business domains
- Inreased business intimacy by IT Demand Managers and, in consequence, more innovative for project/major change set ups
- Improved steering and control of external system integrators in approval and implementation of BUILD initiatives
- Less resource/time frictions with testing and going live of new releases, better coordination with key users
- Sustainable and enhanced innovation activities in all domains by regular circles with dedicated responsible IT demand manager, additional CRM activation in sales domain
- Enabling existing Data Analyst to focus on data-driven opportunities in the business system as well as in customer driven inquiries / winning proposals
- New own development capacity for agile realization of data-driven ideas / sprints in close collaboration with Data Analyst
- Faster responsiveness and cheaper execution of service requests by Local IT Field Supporter
- Improved geographical coverage of and by Local IT Field Support
- Professionalizing support for IT centric production equipment by applying ITSM practices and bundling of technical site tasks
- Further …..