The Information Management of a European technology multinational was stuck within its transformation initiative from a decentral, technology-driven set of IT departments to a managed, centralized service provisioning. This trap was largely devoted to missing transparency of transformation progress and achieved maturity and service performance. Likewise were quantitative arguments missing for enhanced enforcement.
Within only 4 weeks, dewey&partner have developed interactively with the client a concise IT management cockpit: 30 metrics within 6 management areas were defined, data sources and algorithms specified, roles & responsibilities assigned and the implementation planned within the transformation context.