The topic IT operations is more relevant than ever. In the past years almost every IT organization within corporate or medium sized businesses has started process initiatives in order to achieve higher efficiency and failure-free projects and IT services. These initiatives went mostly along best practices or semi-standards such as ITIL, PRINCE 2 or COBIT. Also quite a lot of companies got themselves certified as ISO 200000 or BS 15000 compliant.

But there is also a downside to such market standards: They tempt to restrict the topic of process management to the introduction and certification of the processes. As a result targets are missed under high effort.

A project to implement IT processes needs strategic preparation, planning and implementation. It must not be reduced to the bare solution as a singular problem or a process group. It needs a systematic approach in order to make IT processes and their performance transparent. This will be the prerequisite for a behavioral change in within the staff, regular communication and finally continuous improvement.

Dewey & Partner can offer experience over successful implementations of process management systems within corporate businesses, leading more than 300 dislocated project members all over Europe. Together with the customer IT processes within service support and -delivery as well as the solution lifecycle were designed, trained, implemented, measured and continuously improved. Within our work we follow this transformational approach: Only a small number of consultants structures, designs and coaches the customer organization in order to reach the status of a ‘qualified internal service provider’.